Working to Keep us all Safe: In-Clinic Appointments During COVID-19
See below for information on what your Sitka Physio & Wellness in-clinic appointment will be like during the COVID-19 pandemic. Note that we are waiving cancellation fees for illness-related reasons, so please notify our Reception staff and stay home if you are feeling unwell and we will do the same!
- Bring a mask or other cloth covering for mouth and nose;
- Wear or bring appropriate clothing for being assessed and treated (shorts / tank top);
- Leave all other family members at home, unless accompanying a minor or you require assistance;
- You will receive a COVID-19 Screening Questionnaire by email the night before your appointment; complete this the day of your appointment before coming in;
2. When you arrive:
- The simplest way to find us is via the Melville Street Entrance at Royal Centre, which is located across the Burrard Street Skytrain Station;
- You will be asked screening questions for COVID-19 symptoms if you have not completed your emailed screen;
- Clean your hands with sanitizer provided at Reception;
- You will be escorted directly to your treatment room upon entering the clinic.
3. What we look like:
- For both of our protection, your therapist will be wearing Personal Protective Equipment (mask); they will wear gloves should it make you feel more comfortable too (we will be washing our hands as usual and want to minimize waste – unnecessary use of PPE – so will only wear gloves if asked to do so).
4. Leaving your appointment:
To reduce exposure to other patients and self:
- Our Reception Team will book your follow-up appointment or direct you to our online booking site;
- Your payment may be made by “Tap” of our point-of-sale, over the phone with our receptionist by credit card, or by e-transfer;
5. Behind the Scenes:
We are following the “Providing In-person Community Care During COVID-19 Guidance” from the College of Physical Therapists of BC. Some specific measures we are taking include:
- Offsetting practitioners’ schedules by 15-minutes to minimize people through high-traffic areas (reception + entrance);
- Enhanced cleaning of treatment rooms, contact surfaces (such as door handles, point-of-sale, light switches, etc);
- Reducing use of shared exercise equipment such as rollers and spikey balls; enhanced cleaning when these items are used.